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As an NDIS provider, CRAMLI Psychological and Behavioral Services is committed to upholding the highest standards of privacy, confidentiality, and data security. This policy aligns with the Privacy Act 1988 (Cth), NDIS Practice Standards, and relevant Australian laws to safeguard personal information and ensure accountability across all operations.
Scope of the Policy
This policy applies to:
Purpose: To ensure all parties understand their obligations regarding the collection, use, storage, and disposal of personal and sensitive information.
Collection of Information
CRAMLI collects personal information necessary for:
Information may include:
Key Measure: Information is collected with informed consent, ensuring transparency and lawful use.
Use and Disclosure of Information
CRAMLI ensures personal and sensitive information is:
Under the signed service agreement, participants authorise CRAMLI to share relevant information with individuals directly involved in their care team (e.g., support workers, allied health professionals, NDIS planners) to facilitate service delivery. This includes:
CRAMLI ensures that:
Important Note: Participants retain the right to limit or withdraw consent for sharing information at any time. CRAMLI will respect such requests, provided they do not conflict with legal or compliance obligations.
Data Security Measures
CRAMLI takes privacy and data security seriously, recognising the importance of safeguarding personal and sensitive information. To uphold this commitment, CRAMLI implements the following measures:
Any external providers or contractors with access to CRAMLI data must:
All CRAMLI employees must:
CRAMLI has zero tolerance for breaches of client privacy. Any staff member, contractor, or third party found to have violated privacy protocols will be subject to disciplinary action, including termination of services. Furthermore, CRAMLI will report all privacy breaches involving client information to the relevant authorities, such as the Office of the Australian Information Commissioner (OAIC) or other authorised organisations, as required by law.
Retention and Archiving of Data
CRAMLI retains personal and sensitive information in compliance with the Privacy Act 1988 (Cth) and NDIS requirements. When records are no longer required for active use, they are securely archived to preserve them for future reference, auditing, or compliance purposes.
Archiving Practices:
Participant Rights:
CRAMLI Australia Pty. Ltd. promotes cultural diversity in the workplace and acknowledges Aboriginal and Torres Strait Islander peoples as the original inhabitants of Australia and recognizes these unique cultures as part of the cultural heritage of all Australians.
Copyright © 2019 CRAMLI Australia Pty Ltd | Registered NDIS Provider: 4050087315 | ABN: 45644279729 | ACN: 644279729
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